Social Responsibility

Fulfil Chola’s corporate vision to enable customers to enter a better life.

Catalyze employee potential to enable professional and personal growth.

Leverage the Chola brand as a positive force to support community development.

Financial inclusion by a sensitive understanding of customers’ socio-cultural context and needs.

Our Focus

Diversity & Inclusiveness

Employee Wellness

Learning & Development

Empowering Communities

Social Initiatives

  • Employee Turnover Rate is reduced.
  • Increased Percentage coverage by Training and Awareness Programme on the BRSR Principles among employees.
  • Details of measures for the wellbeing of employees: Increased Health Insurance Percentage.
  • E-modules are assigned to all the employees and road safety mailers are circulated periodically.
  • Physical and mental wellbeing of the employees is an important aspect of human resource practice. Chola sends periodic internal communication and alerts to employees and conducts various awareness sessions on mental and physical health and safety related aspects.
  • Educating employees through mailers on safety protocols emphasizing the importance of wearing helmets and seat belts during travel.
  • Holding safety audit and review meetings to implement recommended policies at all locations.
  • Nil Lost Time Injury Frequency Rate (LTIFR) per one-million-person hours worked.
  • Ambulances and doctors on call are available at key locations, with a dedicated ambulance at the Head Office for safety, critical needs, and wellbeing of the employees.
  • Fire safety training and mock drill are conducted periodically.
  • Regular webinar/talk shows on various health topics including mental health are covered.
  • Chola has introduced the Employee Care Programme – Quick Response Team (ECP-QRT). Complaints received are monitored until resolved.