Grievance  Redressal
Level 1  

Requests would be accepted only if it's from registered email ids


Call Us :

Contact Number : 1800-102-4565

Time : 9.00 am to 7.00 pm ( Monday to Saturday)


Write to us:

ASV Adarsh Complex, 719, Pathari Road, off Mount road

Near Thousands Light Metro station,Behind Raj video vision, Anna Salai,

Chennai 600002

Level 2  
If the resolution provided at Level 1 does not meet your expectation, you can approach our Customer Service Head through any of our access channels mentioned below.

Any issues relating to services provided by the outsourcing agency with regard to customer interaction can be escalated to Customer Service Head.

Head - Customer Service

Contact Number: 044-40906097

Email ID:

  * Applicable when level wise escalation is followed  
Level 3  
  If the customer's query or complaint is not resolved within a period of one month from date of complaint the customer may also approach the RBI Ombudsman / Regional Office of Dept. of Supervision – RBI


Contact Ombudsman:

To Know more about the Ombudsman Scheme Click Here

To get a copy of the Ombudsman Scheme, please write to

Department of Supervision
Regional Office - Chennai
Reserve Bank of India
Fort Glacis, No.16, Rajaji Salai
Chennai 600 001
Tel: 044- 2539 9189
  Contact details of Principal Nodal Officer:

Name : Mr. Krishnakumar K.P

Contact Number : 044 - 40906114

Email ID :


Contact Us

Registered Office:

Cholamandalam Investment & Finance Company Limited (CIFCL),
Chola Crest, C54-55 & Super B-4,
Thiru-Vi-Ka Industrial Estate, Guindy,
Chennai - 600032.

Customer Care:

Customers can write to us at
Call us on our toll-free number:
1800-102-4565 (Monday to Saturday, between 9:00 AM TO 7:00 PM) SMS us on 9500000312

CIN : L65993TN1978PLC007576

Media Relations:

For any media related queries or assistance with setting up an interview or any requirement of company background information or press releases or photographs of spokesperson,
Please write to: corporatecommunications@