Grievance  Redressal
Level 1  

Requests would be accepted only if it's from registered email ids


Call Us :

Contact Number : 1800-102-4565

Time : 9.00 am to 7.00 pm ( Monday to Saturday)


Write to us:

ASV Adarsh Complex, 719, Pathari Road, off Mount road

Near Thousands Light Metro station,Behind Raj video vision, Anna Salai,

Chennai 600002

Level 2  
If the resolution provided at Level 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:

Any issues relating to services provided by the outsourcing agency with regard to customer interaction can be escalated to Grievance Redressal Officer

Call Us :

Name of Grievance Redressal Officer :

Mr. Krishnakumar K.P - Vice President - Operations

Tel No : 044 - 40906097


Write to us:

Mr. Krishnakumar K.P - Vice President - Operations

ASV Adarsh Complex, 719, Pathari Road, off Mount road, Near Thousands Light Metro station, Behind Raj video vision, Anna Salai, Chennai 600002.
  * Applicable when level wise escalation is followed  
Level 3  
  If the customer's query or complaint is not resolved within a period of one month from date of complaint the customer may also approach the RBI Ombudsman / Regional Office of Dept. of Supervision – RBI


Contact Ombudsman:

To Know more about the Ombudsman Scheme Click Here

To get a copy of the Ombudsman Scheme, please write to

Department of Supervision
Regional Office - Chennai
Reserve Bank of India
Fort Glacis, No.16, Rajaji Salai
Chennai 600 001
Tel: 044- 2539 9189
  Contact details of Principal Nodal Officer:

Name : Mr. Krishnakumar K.P

Contact Number : 044 - 40906114

Email :


Contact Us

Registered Office:

Cholamandalam Investment & Finance Company Limited (CIFCL),
Chola Crest, C54-55 & Super B-4,
Thiru-Vi-Ka Industrial Estate, Guindy,
Chennai - 600032.

Customer Care:

Customers can write to us at
Call us on our toll-free number:
1800-102-4565 (Monday to Saturday, between 9:00 AM TO 7:00 PM) SMS us on 9500000312

CIN : L65993TN1978PLC007576

Media Relations:

For any media related queries or assistance with setting up an interview or any requirement of company background information or press releases or photographs of spokesperson,
Please write to: corporatecommunications@