Grievance  Redressal
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Level 1  
     
  Requests would be accepted only if it's from registered email ids  
     
     
    Call us  
    Write to us  
     
 
   
Level 2  
     
  If the resolution provided at Level 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:  
    Call us  
    Write to us  
  * Applicable when level wise escalation is followed  


   
Level 3  
     
  If the customer's query or complaint is not resolved within a period of one month from date of complaint the customer may also approach the RBI Ombudsman / Regional Office of Dept. of Supervision – RBI

 

Contact Ombudsman:

To Know more about the Ombudsman Scheme Click Here

To get a copy of the Ombudsman Scheme, please write to customercare@chola.murugappa.com

 
Officer-in-Charge
Department of Supervision
Regional Office - Chennai
Reserve Bank of India
Fort Glacis, No.16, Rajaji Salai
Chennai 600 001
Tel: 044 - 2536 1631; Fax: 044 - 2536 5220
 
     
     
   
  Contact details of Principal Nodal Officer:

Name : Mr. Krishnakumar K.P

Contact Number : 044 - 40906114

Email : principalnodalofficer@chola.murugappa.com

 


CONTACT US
REGISTERED OFFICE:

Cholamandalam Investment and Finance Company Limited (Chola),
Dare House, 1st Floor,
No.2, N.S.C. Bose Road, Parrys,
Chennai – 600001
CUSTOMER CARE:

Customers can write to us at customercare@chola.murugappa.com Call us on our toll-free number
1800-102-4565 (9:00 AM TO 7:00 PM)
SMS us on 9500000312

CIN : L65993TN1978PLC007576
For any media related queries or assistance with setting up an interview or any requirement of company background information or press releases or photographs of spokesperson, please write to corporatecommunications@chola.murugappa.com
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Nodal Officer Form

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  • * (If you are an existing customer please enter your Loan A/C Number)

    (Complaint number provided while raising complaint - Provided by Chola )

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  • (If customer visited any Branch and met any specific person in connection with the specific issue)