Grievance  Redressal
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Level 1  
  Requests would be accepted only if it's from registered email ids  
    Call us  
    Write to us  
Level 2  
  If the resolution provided at Level 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:  
    Call us  
    Write to us  
  * Applicable when level wise escalation is followed  

Level 3  
  If the customer's query or complaint is not resolved within a period of one month from date of complaint the customer may also approach the RBI Ombudsman / Regional Office of Dept. of Supervision – RBI


Contact Ombudsman:

To Know more about the Ombudsman Scheme Click Here

To get a copy of the Ombudsman Scheme, please write to

Department of Supervision
Regional Office - Chennai
Reserve Bank of India
Fort Glacis, No.16, Rajaji Salai
Chennai 600 001
Tel: 044 - 2536 1631; Fax: 044 - 2536 5220
  Contact details of Principal Nodal Officer:

Name : Mr. Krishnakumar K.P

Contact Number : 044 - 40906114

Email :



Cholamandalam Investment and Finance Company Limited (Chola),
Dare House, 1st Floor,
No.2, N.S.C. Bose Road, Parrys,
Chennai – 600001

Customers can write to us at Call us on our toll-free number
1800-102-4565 (9:00 AM TO 7:00 PM)
SMS us on 9500000312

CIN : L65993TN1978PLC007576
For any media related queries or assistance with setting up an interview or any requirement of company background information or press releases or photographs of spokesperson, please write to
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Nodal Officer Form

(Fields marked * are mandatory)
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  • * (If you are an existing customer please enter your Loan A/C Number)

    (Complaint number provided while raising complaint - Provided by Chola )

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  • (If customer visited any Branch and met any specific person in connection with the specific issue)